Privacy Policy

Effective date: August 7, 2026

Sosa Solutions NYC ("Sosa Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit www.sosasolutionsnyc.com, contact us, use our website chat, create an account, or book a consultation.

Information we collect

We may collect information you provide directly, including:

• Your name, email address, subject, and message when you submit a contact form.

• Information you provide through website chat or other communications.

• Appointment details you provide when scheduling a consultation through Microsoft Bookings.

• Account or membership information if you create or use a site-member account.

• Transaction, invoice, or payment-related information if you purchase or pay for a service through an enabled website feature.We and our service providers may also collect technical and usage information automatically, including IP address, browser and device information, approximate location derived from IP address, pages viewed, referring pages, interactions, and cookie or similar-technology identifiers.Please do not submit passwords, financial account credentials, Social Security numbers, medical information, or other highly sensitive information through general contact forms or chat.

How we use information

We may use information to:

• Respond to inquiries and provide consultations, estimates, support, and requested services.

• Schedule and manage meetings.

• Operate, secure, troubleshoot, and improve our website and services.

• Maintain business records and manage customer relationships.

• Measure website traffic, advertising performance, and conversions.

• Prevent fraud, abuse, or security incidents.

• Comply with legal obligations and enforce our agreements.We do not use contact-form submissions to send marketing messages unless you separately request or consent to those communications.

Cookies and analytics

Our website uses cookies and similar technologies that may be necessary for website operation, security, account features, forms, chat, analytics, and advertising measurement. Wix Analytics, Google Tag, and Google Ads conversion tools may process device and usage information to help us understand website performance and measure campaigns.Where required, we will request consent before using non-essential cookies or similar technologies. Available cookie choices and methods for changing them will be presented through the website's consent controls once configured. Browser settings may also allow you to block or delete cookies, although some website features may not function correctly afterward.

How information is stored and shared

Our website is hosted on the Wix.com platform. Information may be stored or processed through Wix databases, applications, forms, analytics, security systems, and other platform services.We may share information with service providers that help us operate the website and provide services, including Wix, Microsoft for consultation scheduling and communications, Google for analytics and advertising measurement, and other vendors used for communications, security, invoicing, payments, or technical support. These providers process information under their own terms and privacy practices.We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate fraud or security incidents, or complete a business transaction such as a merger or asset transfer.We do not sell personal information for money. Some analytics or advertising activities may be treated as a "sale," "sharing," or targeted advertising under certain privacy laws. Applicable choices will be provided through our website privacy controls or by contacting us.

Data retention and security

We retain information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods may vary by record type.We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; or to opt out of certain advertising-related uses.To make a privacy request, email info@sosasolutionsnyc.com with the subject line "Privacy Request." We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.

Children's privacy

Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information to us, contact us so we can review and address it.

Third-party links and services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The effective date above will be updated when material changes are posted.

For questions or privacy requests, contact:

Sosa Solutions NYC

Email: info@sosasolutionsnyc.com

Website: www.sosasolutionsnyc.com